Terms of Service

1. Introduction

1.1 Overview

GolbetalkTelecom provides Voice over Internet Protocol ("VoIP") services, allowing users to make and receive calls, send messages, and access additional communication features over the internet.

1.2 Acceptance of Terms

By using our Service, you agree to comply with these Terms, as well as any future amendments. If you do not agree with these Terms, you must discontinue use of the Service.

1.3 Eligibility

You must be at least 18 years old to use our Service. By using the Service, you affirm that you meet this eligibility requirement.

2. Services Provided

2.1 Service Description

GolbetalkTelecom offers the following services:

• Voice and video calling
• Messaging and voicemail
• Call forwarding and voicemail transcription
• International calling
• Toll-free and local numbers (for business accounts)

2.2 Service Availability

Our Service is available where internet access and compatible devices are available. We strive for high availability but cannot guarantee continuous or uninterrupted service. Maintenance, outages, and network congestion may affect service quality.

2.3 Account Types

We offer individual, business, and enterprise accounts, each with varying features and capabilities. The details of your account type will be outlined during registration.

3. Account Registration and Security

3.1 Account Creation

To use our Service, you must create an account. You agree to provide accurate and complete information during registration and keep it up-to-date. You are responsible for maintaining the confidentiality of your account details.

3.2 Security

You must maintain the security of your account by keeping your password confidential. You agree to notify us immediately of any unauthorized access to your account.

4. Pricing and Billing

4.1 Pricing

The prices for our Service are outlined on our website. Charges may vary based on the type of account, service usage, and any additional features you select.

4.2 Payment Methods

We accept the following payment methods: credit/debit cards, PayPal, and other methods as listed on the website.

4.3 Billing Cycle

Our Service is billed on a monthly/annual basis. You will be charged in advance for the upcoming billing period. Charges will recur until you cancel your account.

4.4 Refunds and Cancellations

You may cancel your account at any time. However, we do not provide refunds for unused services or partial months unless otherwise specified in a special promotion. To cancel, please follow the cancellation instructions in your account settings.

5. User Conduct and Restrictions

5.1 Prohibited Activities

You agree not to use the Service for:

• Fraudulent or illegal activities
• Harassment, abuse, or threatening behaviour
• Spamming or excessive automated calling
• Any activities that violate the rights of others

5.2 Abuse of Services

We reserve the right to suspend or terminate your account if we detect misuse of our Service, including any prohibited activities listed above.

5.3 Number Portability

If you wish to transfer your existing phone number to our Service, you may do so, subject to availability and any applicable fees. We are not responsible for delays or issues during the porting process.

6. Call Recording and Privacy

6.1 Call Recording

We may record calls for quality assurance, legal, and compliance purposes. If you do not wish to have your calls recorded, please notify us in advance. Where required by law, we will notify you when a call is being recorded.

6.2 Data Privacy

We collect personal information as part of your account registration and use of the Service. This includes your name, email address, billing information, and call data. We are committed to safeguarding your data in accordance with our Privacy Policy.

6.3 Data Sharing

We do not sell or rent your personal information to third parties. We may share your data with third-party service providers to deliver the Service and comply with legal obligations.

7. Service Limitations and Disclaimers

7.1 Service Quality

The quality of our Service depends on various factors, including internet connection speed, device compatibility, and network conditions. We cannot guarantee that the Service will always meet your expectations.

7.2 Service Interruptions

The Service may experience outages or interruptions for reasons such as maintenance, upgrades, or force majeure events. We will attempt to notify you in advance of planned outages, but we are not responsible for interruptions outside of our control.

7.3 Force Majeure

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, network failures, or government actions.

8. Termination of Service

8.1 Termination by User

You may terminate your account at any time by following the account cancellation instructions. Upon termination, your access to the Service will be revoked.

8.2 Termination by Us

We may suspend or terminate your account for violations of these Terms or illegal activity. We will notify you of any suspension or termination, and you may appeal the decision within 30 days.

8.3 Refunds on Termination

If your account is terminated by us, and you have pre-paid for a service period, we may issue a refund, pro-rated for the unused portion of the service, at our discretion.

9. Intellectual Property

9.1 Ownership

GolbetalkTelecom retains all rights, title, and interest in the Service, including all software, trademarks, and intellectual property used in connection with the Service.

9.2 License to Use

We grant you a limited, non-transferable, non-exclusive license to use the Service, solely for personal or business purposes in accordance with these Terms.

10. Dispute Resolution and Legal Compliance

10.1 Dispute Resolution

Any disputes between you and GolbetalkTelecom will be resolved through binding arbitration, in accordance with the rules of the UK Arbitration Act 1996. The arbitration will take place in the United Kingdom, and the language of arbitration will be English.

10.2 Governing Law

These Terms will be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.

10.3 Compliance with Laws

You agree to comply with all applicable laws and regulations when using our Service, including the UK Communications Act 2003 and the General Data Protection Regulation (GDPR) for data protection compliance.

11. Amendments to Terms

11.1 Right to Modify

We reserve the right to modify or update these Terms at any time. You will be notified of significant changes via email or through a notice on our website.

11.2 Acceptance of Changes

By continuing to use the Service after modifications are made, you agree to be bound by the updated Terms.

12. Support and Contact Information

12.1 Customer Support

If you have any questions or need assistance, please contact us at support@golbetalktelecom.com or visit our support page at https://globetalktelecom.com/.

12.2 Service Hours

Our support team is available from 9 AM to 6 PM, Monday to Friday, UK time.

13. Miscellaneous

13.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13.2 Entire Agreement

These Terms constitute the entire agreement between you and GolbetalkTelecom, superseding any prior agreements or understandings.

13.3 Transferability

We reserve the right to assign or transfer these Terms, in whole or in part, to any third party without your consent.

Privacy Policy

Please refer to our Privacy Policy for detailed information on how we handle your personal data.