Privacy Policy

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Personal Identification Information

• Name, email address, phone number, billing address, and payment details (e.g., credit/debit card information).

1.2 Account Information

• Usernames, passwords, account settings, usage data, and preferences.

1.3 Communication Data

• Call logs, message content, video and voice calls, and related metadata (e.g., duration, time, and recipient of calls/messages).

1.4 Device and Technical Data

• IP address, device type, browser type, operating system, device identifiers, and other technical information related to your device and interaction with our services.

1.5 Payment Information

• Payment transaction details, including payment methods, billing information, and subscription details.

1.6 Marketing Data

• Preferences for receiving marketing communications, survey responses, and feedback.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

2.1 Provide and Improve Our Service

• To deliver the VoIP services you have requested (voice and video calls, messaging, etc.).
• To manage your account, including billing, troubleshooting, and responding to inquiries.

2.2 Communication

• To communicate with you regarding your account, service updates, technical support, billing inquiries, and marketing communications (with your consent where required).

2.3 Personalisation

• To personalise your user experience, including customising content, services, and promotions based on your preferences.

2.4 Legal and Compliance Obligations

• To comply with legal obligations, such as complying with tax regulations, responding to law enforcement requests, and maintaining records for audit and legal purposes.

2.5 Security and Fraud Prevention

• To protect our systems and services from fraud, abuse, or unauthorized access, including using your data to verify your identity and secure your account.

3. How We Share Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your personal data in the following circumstances:

3.1 Service Providers

We may share your personal data with third-party vendors or service providers who assist in operating our services, such as payment processors, customer support, and marketing platforms. These service providers are required to process personal data in accordance with our instructions and in compliance with data protection laws.

3.2 Legal and Regulatory Compliance

We may disclose your personal data if required by law, including to comply with legal processes (e.g., court orders, subpoenas, etc.), to prevent fraud or illegal activities, or to protect our rights, property, and safety, or those of our users or others.

3.3 Business Transfers

In the event that we merge, acquire, or sell assets, your personal data may be transferred as part of that transaction, provided that the buyer agrees to honor the terms of this Privacy Policy.

4. International Data Transfers

GolbetalkTelecom is based in the UK, and your personal data may be transferred to and stored in countries outside the UK, particularly if we work with third-party service providers located in other jurisdictions. If this happens, we ensure that the transfer complies with applicable data protection laws, including the GDPR, and that appropriate safeguards are in place (e.g., using Standard Contractual Clauses).

5. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. This may include retaining data for a reasonable period after you terminate your account, in order to comply with legal obligations or resolve disputes.

If you request the deletion of your account, we will make reasonable efforts to delete your personal data within a reasonable timeframe, subject to any legal obligations we may have to retain it.

6. Your Rights Under the GDPR

As a user located in the UK or the EU, you have the following rights under the GDPR:

6.1 Right of Access

You have the right to request a copy of the personal data we hold about you.

6.2 Right to Rectification

You have the right to request that we correct any inaccuracies in your personal data.

6.3 Right to Erasure (Right to be Forgotten)

You have the right to request that we delete your personal data, subject to certain exceptions.

6.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances.

6.5 Right to Data Portability

You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format for transfer to another data controller.

6.6 Right to Object

You have the right to object to the processing of your personal data for certain purposes, including marketing.

6.7 Right to Withdraw Consent

If we rely on your consent for processing, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing before the withdrawal.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our Service, analyze usage, and provide personalized content and advertisements. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our Cookie Policy.

8. Security of Your Information

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

9. Children's Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal data from a child under the age of 18, we will take steps to delete such data as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. Any updates will be posted on this page, and the "Effective Date" at the top of the page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: